Tenant Frequently Asked Questions

  • Can you hold a place before I apply?

    Due to the demand of our quality rental properties, we are unable to reserve a specific property on your behalf until your application has been approved and your security deposit has been paid.
  • Do I pay first month’s rent and last month’s rent with my security deposit?

    In most cases, we typically only require first month’s rent at the time of move in. The security deposit is paid in advance of your move in date, specificially once your application is approved and you want a property held on your behalf.
  • Is the deposit refundable?

    The security and pet deposits can be refunded, pending all terms of the lease are satisfied, prior notice is given prior to vacating and finding no damages to the property at the time of your move out inspection.
  • You have a property I want to rent. How do I apply?

    Please click the link below and apply via our online application process. Apply Online
  • How do I pay rent?

    Rent can be paid via our online payment portal. Rent can also be paid via our dropbox or in-person at leasing office located at 3020 S. Florida Ave, Ste 321-B, Lakeland, FL 33803 or sent through regular mail.
  • I want to get a pet. What do I do?

    Contact our office to request a Pet Addendum as well as discuss the amount of your additional pet deposit due and monthly pet rent.
  • I want to move out, but my roommate wants to stay. What do I do?

    Contact our office to request a Roommate Release form.
  • My lease is expiring soon and I want to move out. What do I do?

    At least 30-days prior to your lease expiring, you must give written notice that you will be vacating the property. Your official notice can be emailed to or sent via regular mail. If your notice is sent through regular mail, we will go by the postmark date as your official date of notice, vs. the date we receive it in our office.
  • Who is responsible for paying for repairs & maintenance requests?

    In most cases, the landlord pays for all repairs and maintenance to the property. However, minor expense items such as light bulbs replacements, water filters and/or HVAC filters are the residents responsibility. However, in the event a repair or maintenance is requested/required that was tenant caused, the resident would be charged back accordingly.